Studio Manager — Sunny Braids
Now Hiring · Full-Time

we're looking for a

Studio Manager/ Lead Braider

Puerto Rico's #1 braiding studio is looking for a hands-on leader who can braid, manage a team, and deliver a premium client experience every single day.

San Juan, PR $20 / hr Braiding Experience Required Bilingual

Starting Pay

$20/hr
📍
San Juan, Puerto RicoOn-site · Studio-based role
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Bonuses + TipsPerformance-based pay
✂️
Braiding Experience RequiredBeauty industry background a must
🌐
Bilingual (ES / EN)Required for this role

Our Mission

Why We
Exist

"To become the world's leading braiding service provider — by serving our community with love, care, and excellence."

Sunny Braids is Puerto Rico's #1 braiding studio, serving thousands of clients with high-quality braiding services and a premium experience. We hold ourselves to a higher standard — every client, every session, every day.

We're looking for a Studio Manager / Lead Braider — a hands-on beauty industry leader who can braid, run a team, and keep the studio operating at its best. This is not a corporate office management role.

The ideal candidate has real experience in braiding, salons, or beauty services, and feels comfortable stepping behind the chair when the team needs it. You manage people and clients with equal confidence.

What You'll Own

Your Responsibilities

01
Daily Operations
  • Open and close the studio on time
  • Keep all appointments running on schedule
  • Manage walk-ins, calls, and booking flow
  • Solve real-time issues as they arise
  • Provide braiding services
02
Team Management
  • Lead hiring and interviews process
  • Supervise braiders during every shift
  • Enforce punctuality and dress standards
  • Address lateness and call-outs immediately
  • Coordinate scheduling and coverage
03
Client Experience
  • 5-second greeting standard for every client
  • Monitor service quality and timing
  • Handle complaints professionally
  • Maintain a clean, premium studio environment
04
Performance & Accountability
  • Track daily appointments, revenue, output
  • Enforce speed and quality standards
  • Support upsells and rebookings
  • Weekly performance reports to owner
  • Review and submit employee timesheets
05
Systems & Communication
  • Manage Acuity, Calendly & scheduling tools
  • Coordinate via WhatsApp team group
  • Keep operations aligned with company SOPs
  • Help implement and improve systems
06
Courses & Phone Inquiries
  • Confirm students, prep training area
  • Support instructor during each session
  • Reset and organize space after sessions
  • Answer all calls and messages promptly
  • 100% response rate on all leads

The Right Person

who are you?

Who You Are

01
Strong Leader

You don't avoid confrontation — you face it head-on and handle it professionally, every time.

02
Organized & Fast

Managing multiple priorities at once is where you thrive. Nothing falls through the cracks.

03
Reliable

You show up on time, every time. The team and clients count on you without question.

04
Solution-Oriented

You fix problems instead of complaining. You're the person who figures it out.

05
Calm Under Pressure

Busy days and difficult situations don't rattle you. You stay clear-headed when it matters most.

06
Bilingual

Fully fluent in Spanish and English — required for all client and team communication.

What We're Looking For

Requirements &
Compensation

  • 2+ years in management, operations, or team leadership
  • Experience in beauty, salon, or service-based business (preferred)
  • Available to work weekends — our busiest and most important days
  • Strong communication and organizational skills
  • Comfortable using scheduling tools and basic tech systems
  • Bilingual: Spanish & English (required, not optional)

Compensation

$20/hr
Starting Hourly Rate
Competitive base rate based on experience
Performance-based bonuses tied to studio results
Real growth opportunity as Sunny Braids scales

Why It Matters

This Role
Is Critical

This is not just a job — it's a role that will directly shape the future of Sunny Braids.

You'll be the person who turns daily chaos into structure. Who ensures the team performs. Who upholds the client experience our community expects. And who allows the founder to focus on growing the business further.

If you thrive where your leadership has visible, daily impact — we want to meet you.

the opportunity

Turn daily chaos into structure — and help Sunny Braids become the world's leading braiding brand.

Ready to Lead?

Apply Now

Tell us about your experience managing people, solving problems, and running operations. We read every single application.

If you're the person who makes things happen — we want to hear from you.

$20/hr Starting hourly rate
Bonuses Performance-based pay
Growth Room to rise as we scale